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Evidence Guide: AMPCOM401 - Build productive and effective workplace relationships

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AMPCOM401 - Build productive and effective workplace relationships

What evidence can you provide to prove your understanding of each of the following citeria?

Develop effective interpersonal relationships

  1. Treat team members, colleagues and customers with integrity and respect
  2. Use workplace, ethical and business standards to develop and maintain positive relationships
  3. Gain and maintain trust and confidence of colleagues, customers and suppliers through competent and consistent performance
  4. Adjust interpersonal styles and methods to the social and cultural environment
Treat team members, colleagues and customers with integrity and respect

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use workplace, ethical and business standards to develop and maintain positive relationships

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gain and maintain trust and confidence of colleagues, customers and suppliers through competent and consistent performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Adjust interpersonal styles and methods to the social and cultural environment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Build and maintain networks and relationships

  1. Use business networking opportunities to identify and build relationships
  2. Engage with business contacts using written and verbal communication to promote business opportunities
  3. Provide identifiable benefits for the team and organisation through networks and other work relationships with stakeholders
Use business networking opportunities to identify and build relationships

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Engage with business contacts using written and verbal communication to promote business opportunities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide identifiable benefits for the team and organisation through networks and other work relationships with stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gather and present information and ideas relevant to the job

  1. Utilise information from a range of sources to fulfil workplace responsibilities and to develop and refine alternative processes and solutions
  2. Use written and oral communication strategies to meet the needs of the audience, including those from diverse backgrounds
  3. Use written and oral communication strategies to keep relevant personnel informed about enterprise or department directions and activities
  4. Provide clear and unambiguous guidance and direction to others, consistent with workplace responsibilities
  5. Seek and value input from internal and external sources when developing and refining new ideas and approaches
Utilise information from a range of sources to fulfil workplace responsibilities and to develop and refine alternative processes and solutions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use written and oral communication strategies to meet the needs of the audience, including those from diverse backgrounds

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use written and oral communication strategies to keep relevant personnel informed about enterprise or department directions and activities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide clear and unambiguous guidance and direction to others, consistent with workplace responsibilities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek and value input from internal and external sources when developing and refining new ideas and approaches

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage difficulties to achieve positive outcomes

  1. Identify and analyse problems and take action to rectify them with minimal disruption to performance
  2. Ensure colleagues receive guidance and support to resolve their work difficulties
  3. Use pro-active strategies to manage individual performance according to with workplace processes
  4. Manage conflict constructively according to workplace processes
  5. Negotiate difficult situations to achieve results that are acceptable to participants and also meet organisational and legislative requirements
Identify and analyse problems and take action to rectify them with minimal disruption to performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure colleagues receive guidance and support to resolve their work difficulties

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use pro-active strategies to manage individual performance according to with workplace processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage conflict constructively according to workplace processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate difficult situations to achieve results that are acceptable to participants and also meet organisational and legislative requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge